Being a small family business, our customers are our main concern and we want to be fair. We offer returns on unopened merchandise within 1 week of the item being received from the tracking info. Please contact us immediately and provide photos if there’s any damage to your item. We are collectors and understand condition is important so we do our best to describe each item with the best of our ability. Please make sure you examine the photos and description before you purchase. We do not refund the PayPal fee that PayPal keeps from each transaction but we do not charge restocking fees. We are here to help and provide excellence so feel free to contact us.
To be eligible for a return, your item must be unopened and in the same condition that you received it.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Preoeders
- Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
